eLife is an online platform to provide you with an easy access for reviewing and updating your personal data kept by Lifeline, whenever needed. The data you access there have been either provided by you during enrolment or updated by you through your eLife account.
These records are of vital importance, as they are linked to the biological samples, we cryopreserve for you, so please, appreciate the importance of having your data correct and up to date.
We are glad to hear from you by submitting any updates you may have through your eLife account.
There are two types of accounts, one for Parents and one for the Owner.
• PARENT: Is the Mother, Father or Guardian who have signed an agreement with Lifeline for the storage of the Unit(s) or Cellular Therapy Products (CTPs) upon the child’s birth.
• OWNER: Is the CHILD with legal age, over 18 years old, who has signed an agreement with Lifeline for the continuation of the storage of the Unit(s) or Cellular Therapy Products (CTPs).
The procedure to create and manage either account is the same. The only difference is the information you are requested to provide, in order for the system to identify you and allow you to proceed with the registration of your account.
In both cases the system will guide you through the process which involves a few easy steps.
To create an account:
• Click on Register which is located on the upper left corner of our website: www.lifelinecordblood.com
The system will ask you to choose the type of account you need to create either:
The information you will need to provide during the registration / creation of an account is:
|Parent’s Account||Owner’s Account|
• Fill in three mandatory fields: A, B and either C or D:
A: Mother’s ID or Passport number. exactly as shown on the agreement signed between you and Lifeline
B: Mother’s date of birth
C: LifeKit code: The LifeKit code is on the LifeKit provided at the time of your enrolment. Only 6 numbers of the code are needed for registration, it is clearly shown on the graphic presented on the field «C» and explained during your online registration process.
Clients who’s LifeKit has been returned back to Lifeline, with the biological samples, should leave field «C» blank and fill in field «D» instead.
D: Your Child’s date of birth.
• Fill in three mandatory fields: A, B and C:
A: Account Number, exactly as shown on the Renewed Storage Agreement
B: Your I.D, exactly as provided on the Renewed Storage Agreement
C: Your Date of Birth
If you are a repeating client and you need another Parent account, having more than one agreement with Lifeline, field «D» (child’s birth date) identifies the agreement for which you are creating the online account.
Also, please note that you need to create one online account for each child or birth or for each agreement you have with Lifeline.
In case of Twins one account is needed since both children are included in one agreement with Lifeline.
The registration / creation of an account is very simple and should take you a few minutes. The system will guide you all the way through up to the point where your personal data will be displayed.
Please review and fill in any details that are missing or have been recorded wrongly. It is essential that you press submit to complete the process whether you have identified an error or even when the data are correct.
If your data are correct, DO NOT provide it again, you only need to provide the missing or wrong data.
The system uses the emails and telephone numbers you provide during registration ( or updates of your Profile at any stage later)on) to send One Time Password (OTP) for security purposes. Make sure to review, update and confirm your contact details in your profile settings, otherwise you won’t receive an OTP and you won’t be able to update any information. This can be done in Profile Setting when you login. OTP is sent only to confirmed email address AND/OR to the mobile number of the user(s).
Remember to login to your account any time in the future and review or update your personal data kept with us when there is a change.
Visit our website: www.lifelinecordblood.com and click on login (located on the upper left corner of the website)
Enter your credentials, (username and password) and login to your account:
Review, modify and submit your personal data in case they have changed and perform other actions like:
1. Change your password
2. Change the emails or phone numbers for receiving OTP
You will also be able to receive any other information and services listed in the menu as follows:
• Online Payments
o For certain geographical areas you will be allowed to make online payments. Clients whose invoice is issued directly from Lifeline will be eligible to use this option and pay online
o If you are offered a monthly payment plan, choose recurring payment and the system will automatically charge your card on the day the payment is due, according to your monthly payment plan. You can access and review your payment plan online.
o Clients whose invoice is issued from their distributor they need to pay their local distributor and follow the payment procedures agreed with their distributor. The same applies for Reports and financial Statement.
• Access, Review and Submit changes with regards to the personal data.
You can now proceed to the online registration and data verification procedure on the web site. www.lifelinecordblood.com
For further information or clarification, you can contact us at: firstname.lastname@example.org